Complaints

The Louisiana State Police, Gaming Enforcement Division handles questions and complaints on the following matters:

• Permit and License Applications
• Patron Complaints
• Suspicious Activity
• Vendor Quarterly Reporting
• Requests for Self-Exclusion 

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Submit Online Complaint/Dispute by Gaming Patron Forms

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You may contact the Gaming Enforcement Division at (225) 925-1900 or by writing to the following address:

Louisiana State Police
Gaming Enforcement Division
7919 Independence Blvd., A-2
Baton Rouge, LA 70806

For specific questions and concerns, please see the list below for the appropriate contact: 

• Applications/Licenses/Permits 
  [email protected]
• Casino and Video Draw Poker Complaints 
  [email protected]
• Sports Betting Complaints and Disputes 
  [email protected] 
• Sports Betting Suspicious Activity Reports 
  [email protected] 
• Vendor Quarterly Reporting 
  [email protected]
• Self-Exclusion – Contact the Self-Exclusion Coordinator at (225) 922-2559
• Tribal Gaming Questions or Complaints – Contact (225) 925-1900

The Louisiana Gaming Control does not handle the following matters:

• Charitable Gaming, Raffles, and Bingo – Contact the Louisiana Department of Revenue, Office of Charitable Gaming at (225) 925-1835 or [email protected].
• Lottery Questions, Issues, or Complaints – Contact the Louisiana Lottery Corporation at (225) 297-2000 or [email protected].
• Horse Racing Complaints, Questions, or Licensing – Contact the Louisiana State Racing Commission at (504) 483-4000.

 

 

Contact Us

Address:
7901 Independence Blvd.
Building A
Baton Rouge, LA 70806

Phone:
(225) 925-1846
1 (888) 295-8450

Office Hours:
Monday - Friday 8:00 am to 4:30 pm

Questions/Comments: [email protected]